NEXORA AI — Omnichannel Customer Service Platform

A multi-tenant platform that handles customer conversations from many channels with Retrieval-Augmented Generation agents, while keeping humans in control.

Businesses receive customer questions across website, WhatsApp and Telegram separately; answering manually is slow, while generic chatbots often get business-specific questions wrong.

A channel gateway funnels every channel into one Conversation API. An AI orchestrator combines a RAG engine (pgvector), an LLM provider (OpenAI/Anthropic/Gemini) and business tools; a confidence check decides between an automatic reply and a hand-off to the agent dashboard.

PDF/DOCX knowledge base with vector search, automatic language detection, real-time WebSocket messaging, tickets, bookings, order tracking, 5-role RBAC, API keys & webhooks, audit logs, and an analytics dashboard (AI resolution rate, CSAT).